DO NOT EVER USE ANYVAN!
I've just had the most infuriating experience with AnyVan, and I cannot stress enough how utterly appalling their service is. I booked two separate appointments for home moves—one for my girlfriend's belongings, and one for mine, both within the same week, and both going to the same location. What a colossal mistake that turned out to be.
First appointment: Two drivers showed up in a DPD van—fine, whatever. They were polite and punctual, but that's where any shred of competence ended. The job? Simple: remove a bed, a fridge, and a TV stand. One major issue: They flat-out refused to dismantle the bed (even though this was part of the job). The fridge was the real disaster. It was going down a flight of stairs, and the so-called movers kept telling me it was their first day. Are you kidding me?! By the end of the entire ordeal, my £900 American fridge (which I'd purchased only seven months ago) was left with scratches, dents, and chipped paint. After I complained to AnyVan, they had the nerve to offer me a pitiful £50 in compensation. That was their solution. £900 worth of damage and they offer me peanuts?
Second appointment: This one was even worse. I paid an extra £26 to have a driver arrive between 9 am - 12 pm. What do I get? A message at 1:30 pm saying the guy was running late, with no apology and, of course, no refund for the delay. The driver, a guy named Siddiq, was flustered and unprofessional from the second he arrived. I asked if he wanted to see the items before loading. His response? "Bruv, I've been doing this for 15 years." Great attitude, huh? As he loaded my things, he was aggressive, argumentative, and rude. When I politely asked if he could be careful with my items, he snapped at me, saying he was "running late" and needed to leave soon. How is that my problem? But it gets worse…
I specifically paid for 1st-floor-to-1st-floor delivery (it was right there on the booking confirmation). Siddiq flat-out refused, claiming he would only collect or deliver from the ground floor. So not only did I have to haul my stuff down a flight of stairs, but I then had to drag it up to my new property. Unbelievable!
And then the absolute final straw: Siddiq broke some of my belongings in transit. He barely acknowledged it, and when I pointed out that my TV and stand were ruined, he nonchalantly said, "It will probably just clip back in." When I told him that the damage was irreparable, his response was to tell me to "call the company" and "tell them you had the worst driver ever." That's when it hit me—this isn't a one-off. This is just how AnyVan operates. They don't care. No responsibility, no accountability.
Let me make it crystal clear: AnyVan is a scam. They sell themselves as cheap, convenient, and simple. But when it comes to handling your belongings, they are a nightmare. The drivers are subcontracted and frankly, many of them are so unprofessional they wouldn't last a day with a reputable moving company. And don't expect any real customer service if things go wrong—because it won't happen.
I will NEVER, ever use AnyVan again. I'd rather pay more for a professional, reliable company that actually values my things. AnyVan is a cowboy operation that belongs on the Rogue Traders website. Stay away at all costs.

I have used Anyvan a total of 4 times now. The first time was my best experience as a busy working professional who requires things to follow a strict timeline. The van had the right signage, the 2 young men wore shirts with the Anyvan logo and did the most fantastic job. I was sold as a customer.

The second and third times left much to be desired. The guys were rough with the furniture, complained massively throughout but overall the damage to one item was somewhat forgivable. In both these cases, the vans had no signage, the men wore normal outfits. I stuck to Anyvan for the convenience as a frequent mover and I understand they might be outsourcing their services as the company grows.

The fourth (and my last time EVER) was the absolute worst of any moving experience I have ever had in my whole life. Where do I even start? I am reeling
- firstly the booking (which was done ages ahead) was done via the phone where I listed the items to the Anyvan guy who created a checklist. These items have been moved by the company 3 other times so it was surprising when things eventually went belly up. During the booking, I had asked if they could send me large boxes ahead of moving day (as I had done this with my first time and their boxes were very good). He said that they "no longer sold boxes" (unless you wanted them to pack on the same day) but that I could buy some online from other places. When things went to $#*! on moving day, 2 different AnyVan representatives over the phone admitted that this was not true and that they did sell boxes! The lack of consistency has had a domino effect on the eventual moving experience (as the boxes bought online were deemed too big) which was nothing short of a vulnerable customer getting robbed in plain sight.
- The driver that arrived - Sam and his colleague with shirts showing a logo Swift Removals (independent contractors) - came with a partially filled van too small for the job. They then said the extra boxes were (labelled XL- bought online from the Big Yellow Self Storage Company) were not XL but "XXXL". In reality, 2 of the standard anyvan large boxes that was on the checklist (the AnyVan website does not have XL boxes on their list) was visually equivalent to one of these boxes placed side by side so it was just XL. And it was bought from a professional company. They over-exaggerated the size of the box to Anyvan reps on the day in an attempt to justify why they couldn't finish the job in one setting as organised + why I needed to be charged further for a new unexpected booking.
- The contractors also claimed to be "professional" in taking good care of moving items. They said they are "not like other companies". I agree they took really good care of the furniture. However, they manhandled the standard (large) AnyVan boxes which were clearly labelled as fragile (they were also instructed about their fragile state before embarking on moving) which resulted in multiple sentimental items being shattered (including a wedding gift) upon arrival to the new property. They were all in bubble wrap like the 3 previous times of moving where they had arrived intact. But these "professionals" just broke things that were in the right boxes and properly labelled + forewarned about.
- They were also told and clearly shown signage on the XL boxes about which way was right side up, and to take care but they dumped 2 of these boxes upside down in the receiving property even though they knew the heavier items were at the bottom and the lighter ones were at the top making unboxing difficult and the damage is yet to be assessed as it is a major move with many boxes to unpack.
- The contractors also arrived with no trolley because they "preferred to carry things by hand" - they ended up using our own personal trolley for their "professional services". Did I charge them for that? No! Most of the XL boxes are now unusable (cost £70) as they appeared to have rolled them over the trolley like a dung beetle.
- The contractors on day 2 wanted to dismantle the small dining table (this was moved twice by previous AnyVan drivers as a complete entities as it was small and ergonomic). They were adamant it is needed dismantling despite adequate space in their van on day 2 and charged me an extra £55 for this unnecessary service. They knew I was desperate and had to vacate the property and had already paid for an unexpected second day of moving on top of all this. So this is on top of the £630+ paid for the original booking and the additional £450 paid for the unexpected second day removals (their justification was that the items listed by Anyvan were incorrect for the size of their partially filled van). I agree that the cupboards size were listed wrong which was an honest mistake but the boxes were Anyvan's fault but I was happy to pay the extra charge for the cupboard and even the bigger size of the box on balance to make things flow.
- The only positive about these contractors was that they were willing to come in the next day under such desperate circumstances and were reassuring to take the rest of the paid for furniture but of course not without robbing the customer in every way possible by exaggerating the size of boxes to Anyvan, damaging fragile items in standard well packaged boxes and forgetting half the normal items on the list (chairs and kitchen bin) in their race for greed which confounded matters for Anyvan. I was grateful for their help but when I saw what happened to my items, it left a bad taste in my mouth.
- Anyvan wanted to charge me an additional £900 ("it's like a flight ticket" said the representative - more like thievery!) for the unexpected day 2 removals for the items listed and already paid for in the original booking! They were basing this off of the partially correct list provided by Sam which they liaised with him to rectify. I said I would pay for the balance of boxes for their size (even though they gave me the wrong information and booked it wrong themselves) and the cupboard size. Keep in mind there was a sofa listed and paid for which got sold before removals day but due to the 24 hour window, could not be removed from the list which I understand. However they failed to see the justification that it was paid for and was equivalent to 4 large standard boxes or 2XL boxes. And yet they kept barking on and on about paying for the square footage of the truck in their weak attempt to justify their quote. When I challenged to speak to their manager, they suddenly came down on the day 2 price by half (still swindled and unnecessary as half the listed items were paid for the balance was that of just 1 cupboard and few extra boxes).

Overall, bitter and expensive experience till the end, I will not be using Anyvan ever again due to the inconsistencies in the information they rely to their customers, their own dilution of quality service by hiring unprofessional independent contractors of varying capabilities and will ensure none of my frequently travelling work colleagues use them either.

To All Concerned
This is to warn whoever is reading this review against using Anyvan Ltd for moving in UK. We have just had the most horrific experience with the. They cancelled our order for shifting and storage after receiving the payment and have refused to refund our money. In addition, we have lost all the items which were to be picked up, packed and delivered to my daughter who will be in UK by the beginning of October.
From India, I was booking some household items to be packed and moved from my nieces house who is a student to storage till my daughter's arrival in UK as a student.
The customer acquisition team was very helpful and moved really fast. They called me multiple times on my Indian mobile phone and established contact on numerous occasions till the time the payment was made. I also received all the invoices and other documents on time which were completed and sent in a timely manner. The booking was made on the 20th. They were vociferous in demanding payment which I did on the 21st, as soon as I received the estimated invoice. The booking was finalised, with the time and date of pick up given as 8.00am - 11.00am on 23rd Aug. We were told that 24 hours prior to the scheduled time of pickup, we would be sent communication with the driver details and contact numbers. That did not happen. We tried contacting them. After numerous attempts, we got through and were, once again, assured that all was in order.
Yesterday, the whole day we have been monitoring the website and trying to track the driver. But no driver details were updated. I even tried calling the customer service on numerous occasions but received NO REPLY or CALLBACK. My niece ( her local number is listed on the contract), who was waiting in her apartment for the packers to show up, constantly tried to establish contact, but ended up waiting the whole day without any success. Nothing was ever updated on the website which we were monitoring constantly both from India and locally.
At 1300 hrs, I established contact with Mr Cleon, from customer service. He assured me that the driver details will be updated at the soonest and to give him 1 hour to sort things our and get the stuff packed and picked up.
After 2.5 hrs, I again was able to establish contact with Ms Sam from customer service, who then informs me that the driver had reached the location at 0822 hrs in the morning. Apparently, he uploaded some photos as proof. The photos are for another location. He claims that he tried to call the local number listed but received no reply. No calls were received by my niece and no missed calls either.
They then asked me to reschedule the appointment with an additional payment of 50% of the booking amount. This amount was later brought down to 25% of the booking amount. I agreed to pay the additional charges. Yet, Ms SAM told us that the reschedule / move was not possible and that we would lose our complete booking amount as a result. This came as a shock to me. How can you be so brazen and unprofessional to just take the whole sum of money when you are at fault?
To top it off, at 1545 hrs, my niece gets an SMS with the driver details and a link to track the driver. On clicking on the link, she was informed that the drive was completed. Soon after, she got an SMS that the move has been cancelled.
This is clearly daylight robbery. Anyvan has cheated me of not only of my booking amount, but I have also lost a couple of thousand pounds of household items which cannot be replaced.
This is to warn all people reading this review not to use ANYVAN for your moving needs. They do not provide the service but will take your money.

I chose AnyVan based on a mixture of price and reviews.
Booking reference AV 829 0796

The initial phase went well, I was contacted by an agent, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise.

Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra.

The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call the agent which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here.

On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out!

As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team.

At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Anyvan ordered the quantity of boxes, not me.

I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05.

Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time.

The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house.

The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car

The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls.

The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm.

As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone.

Moving is meant to be one of life's great stressors, well this was elevated to a whole new level by Any Van.

I feel exploited, ripped off and 'played'.

I contacted Any Van before writing this review and got the rsponse that is inventory based, extra charges on the day are non refundable and tough basically!

I then pushed back and they have subsequently refused to reply to any correspondance until I escalated.

We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan ever again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience

We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend.

Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties.

However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away.

While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously.

Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags.

Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature.

I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.

I recently had the misfortune of using AnyVan for a house move, and I must say that it was a wholly unsatisfactory experience from start to finish. The issues I encountered throughout the process were not only distressing but also indicative of a systemic problem within this company.

My initial concerns arose when the AnyVan team arrived for the move, and it was clear that they were ill-prepared for a task of the magnitude of a four-bedroom house with a double garage. They arrived with two small-sized removal vans that were inadequate for the job, demonstrating a severe underestimation of the workload.

The move was originally scheduled as a one-day operation, despite several other professional removal companies recommending a two-day move with a three-man crew. This decision placed undue pressure on the AnyVan team, resulting in a 12-hour ordeal that extended into the evening. This exhaustion and time constraint led to a noticeable decline in their care and attention towards the end of the day.

What's most concerning is that the Transport Providers, assigned by AnyVan, were expected to accomplish a two-day job in just one day. This was not realistically achievable and created an environment in which damages were more likely to occur.

Regrettably, during the move, my wooden furniture sustained significant damage. I firmly believe that the responsibility for this damage lies not only with the Transport Providers but also with AnyVan itself. Their decision to contract ill-prepared and unqualified staff for the job, who arrived without the necessary equipment, reflects a severe lack of professionalism.

Despite presenting a compelling case with evidence, AnyVan's response has been not only insulting but also dismissive of the legitimate concerns I raised. They have offered a settlement that is woefully insufficient and fails to address the extent of the damages and the associated inconvenience and financial burden.

To my dismay, AnyVan has chosen to uphold their stance without acknowledging the inherent flaws in their approach to my move. Their unwillingness to accept their mistake in underestimating the scope of the job and failing to provide adequately skilled and equipped personnel is a testament to their lack of accountability.

This entire experience has left me deeply dissatisfied with AnyVan, and I would caution anyone considering their services to think twice. In light of their response, I believe that prospective customers should be aware of the potential risks associated with entrusting AnyVan with their belongings during a move.

In my opinion, the derisory settlement offered does not come close to addressing the damage and distress caused by AnyVan's lack of preparation and professionalism. I now find myself seeking alternative avenues to rectify this situation and hold AnyVan accountable for their actions.

This experience has left me profoundly disappointed, and I hope that my review serves as a warning to others who may be considering AnyVan for their moving needs.

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service provided by your company. I placed an order for the delivery of my machine to XXXXX

On Monday, 16th September 2023, the driver arrived at XXXXXXX, at 9.20 am to collect my machine. However, I did not receive any communication regarding the delivery and attempted to contact your company to inquire about the estimated time of arrival (ETA).

After speaking with the first operator on Tuesday, I was informed that the driver had indeed gone to the location, but they refused to accept the item. The operator suggested that I pay a redelivery fee if I wanted the item to be delivered again. I expressed my displeasure and explained that I would not be making any payment for redelivery, as I had contacted The delivery point to determine the attempted delivery time.

Upon calling back, the second operator informed me that the driver had gone to the location, but it was closed. They claimed to have sent a text message to a landline and subsequently placed my parcel in a lock-up near the location. I inquired about the charges for holding my item and was informed that it would be at the driver's discretion. However, the operator assured me that she would provide me with more information.

Despite receiving a text message on Wednesday morning stating that your company would investigate the matter and provide updates, I did not receive any further communication. When I called to speak with another operator, I was informed that I would need to pay for redelivery once again. Frustrated, I requested to pick up my item and was given the address of the driver's house, located at 97 Windermill Street, Peterborough PE1 2LX. This came as a surprise, as I had previously been informed that my parcel was in a lock-up.
I contacted customer service and was put on hold for one hour and eleven minutes. Later that night, I received a call that I was unable to answer. When I called back and provided the number that the call came from, I was informed that my company did not recognize the number. Furthermore, the driver was unable to locate my address, which only added to the poor service experience.

I kindly request that you address this matter promptly and provide a satisfactory resolution. I expect better service from your company and hope that this issue can be resolved in a timely manner.Yesterday, I am looking for a full refund. This is shocking.

This was their reply_
Hi Deborah,

Thank you for your email.

I'm sorry for the confusion caused in this regard.

​A delivery attempt was made at your delivery destination on the same day that the collection was booked in by you.

It was not clearly stipulated on the booking that the delivery address is a business address and that delivery needs to be done at a certain time.

Your collection was between 8am - 6pm and delivery was for same day delivery which ends at 23:59.

Estimates is not confirmed time and could potentially change at any time hence it is important to stipulate if you require certain things to be done within certain timeframes.

The charges for the recovery booking will stand as the driver accommodated you with the move within the timeslots you booked and paid for.

Whilst we acknowledge that this may not be the outcome you had hoped for, it is however the only stance we can take on this matter.

Kind Regards,
Hi Deborah,

Thank you for your email reply.

No refunds or concessions will be issued in relation to your bookings.

All charges are valid.

Kind regards,
Stacey
Customer Care Executive
Hi Deborah,

Thank you for your email.

I'm sorry for the confusion caused in this regard.

​A delivery attempt was made at your delivery destination on the same day that the collection was booked in by you.

It was not clearly stipulated on the booking that the delivery address is a business address and that delivery needs to be done at a certain time.

Your collection was between 8am - 6pm and delivery was for same day delivery which ends at 23:59.

Estimates is not confirmed time and could potentially change at any time hence it is important to stipulate if you require certain things to be done within certain timeframes.

The charges for the recovery booking will stand as the driver accommodated you with the move within the timeslots you booked and paid for.

Whilst we acknowledge that this may not be the outcome you had hoped for, it is however the only stance we can take on this matter.

Kind Regards,

Very unfortunate but I think I just found the moving company not to use.
Everything looked above board to begin with. A time slot was chosen(9am - 6pm initially) for a specific day and payment was taken (ofcourse) followed by confirmation emails and so forth. My mind at rest I sorted out the few items which required moving and the day arrives, it seems that the time window was changed to between 12.20pm - 3.20pm. Oh well, they must be assigning all jobs to a specific time so thought nothing of it. Well folks that's when it got interesting or let's just say abysmal. 2pm came and out of curiosity I jump on a chat with them and ask them how everything's looking only to be told "we're sorry, the assigned driver cannot manage the booking". I started looking round the room to see if there were any candid cameras hidden but nope! They were serious, that booking that I paid for - was cancelled because of certain "circumstances" that happened and that no driver could be assigned. As you can imagine, after waiting around all day I was furious. No notification, no alert or phone call, nothing, NADA. Had I not contacted them I would still be waiting like a lemon. I called in to express my frustration and credit were due, the support agent was empathetic and understood my issue. I was assured something would be done however it would be likely that the booking would have to be re assigned and scheduled for another day. It's not like people have to work nowadays right? Or have other things going on. I was promised a call to see what the verdict would be and later on was once again reassured that the booking would be reassigned to another day. At this point I could hardly trust a company who drops bookings and assigned jobs willy nilly without any form of heads up but I gave Anyvan a second chance...
Two guesses what happened on the day...
Yup you guessed it, I called in again to see what's happening and it for cancelled again!
This time the slot was for 8am - 11am. Bear in mind I asked countless times, if they're sure they can deliver to that time slot. Absolutely was their answer! Without a doubt. At this point opening a dispute and a chargeback was my next course of action if these clowns didn't fix what they created. After some livid phone calls I was provided with a confirmed booking and a driver with an extended time frame. Long story short, the assigned driver rolled up a few hours after my proposed timeslot. After been given the run around twice, it safe to say my belongings were moved. I'd like to give credit to Dylan who was empathetic and did what he could however hats off to the movers who are not part of Anyvan by the way. Exceptional guys and I will be using them again with the exception that I will be leaving out the abomination of a company called Anyvan and hiring the removal guys directly.

Ps: my advice if you value your customers is to not take bookings for areas or time slots you can't manage or handle.

We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time.

We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm.

After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff.

Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am.

By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive. We had to check into a hotel in the middle of the night our children were exhausted.

Their service is absolutely diabolical. The company needs to be closed down as the employer and employees have enormous issues which cannot be rectified and uses the customers within their battle ground.

Booked a van on Wednesday to move my belongings from Bournemouth to London on Saturday. The van that showed up wasn't big enough to take the items I listed. I was incorrectly advised by both Melissa in customer service and the van driver to cancel and rebook as my original fee would have been credited on the new booking. I completed the rebooking at 12 on Saturday for Sunday collection, paying an additional £250 ontop of the £236 I had already payed.

I was then called by Andy in sales at 17:30, who said that a mistake was made by their own team and that the original fee shouldn't have been credited onto the new order. I was told that I had to pay another £236, or the delivery wouldn't be processed. Bare in mind that this call wasn't made until 17:30 on the Saturday, where I had no time to explore the possibilities of using another company due to the short notice. By this point, I had paid AnyVan over £700 despite their website saying that payment would only be taken after the delivery was completed.

The drivers were rude, seemed reluctant to begin the work and tried to charge me even more because they "had to park too far away" despite parking in my driveway only 3/4 metres from the front door. They also tried to argue that they couldn't take items I didn't list, despite paying for an additional 2 cubic metres of space so that they didn't make the same mistakes as on Saturday. One of my PC monitors was damaged in the move.

Andy said that AnyVan would conduct an internal review as to why Melissa had made the mistake that resulted in me being overcharged and that I would get a phonecall on Wednesday. I received no phonecall, so opened a livechat with Taz who simultaneously admitted AnyVan's mistakes but said there was nothing he could do.

When the livechat proved to be useless, I called the customer care line and got through to Theo. Theo said that he would discuss the case with his managers and get back to me the next working day.

Before Theo got back to me, I received an email from Dominique saying that I was not due to receive a refund. I then also received an email saying that a £52 refund had been processed. In the phonecall with Theo later that day, he mentioned that his managers didn't wish to give me any of my money back, and that he had to push for me to get a £52 refund. When asking to speak to a supervisor, I was told that I would get a phonecall from a manager the next working day. What I got was an email from a different manager both apologising and saying that there was nothing that they could do.

Every time I spoke to someone at AnyVan, I had to re-explain the errors made by their team.

The tracking app didn't work, the drivers could not be contacted via message or phonecall and this situation delayed my move to a new property/delayed my start date at a new job.

I wouldn't recommend using this company for removals. My experience with AnyVan has been frustrating, stressful and very expensive