Ace Hardware sent out a coupon for 50 percent off any item. My friend went in to town to buy a $13 bag of chicken feed hoping to apply the 50 percent off coupon discount. The owner of the Ace Hardware franchise store in or near Mineral Springs, North Carolina, said that even though the legal wording on the coupon stated there were no exclusions and according to legal wording on the coupon, it should be good for half off of the chicken feed price, he, the Ace Hardware franchisee / store owner said that he just decided on his own not to apply the coupon because he could not make enough money on such a low priced item.

Needless to say my friend was disgusted with the way the Ace Hardware Store was operating and he told the owner he would not shop there even again. I wrote to the corporate Ace Hardware website two times and asked them to send my friend a coupon for a free bag of chicken feed to make up for their bad illegal treatment of the customer and reneging on the legal coupon offer. They have ignored my emails so I hope they will get themselves enough bad will from people to pay them back by not buying anything from them.

Since they did not make up for their error and make sure my friend got the free bag on chicken feed, I am writing this complaint against all Ace Hardware Stores all over the USA and hoping that people will not shop there because they do not live up to their advertised offers and these Ace Hardware Stores just get to each make up their own policies as they see fit in individual customer circumstances.

The beginning part of this YouTube video tells about what my Friend experienced... https://www.youtube.com/watch?v=LaHjcLa5s7Y...

Erase the leading and trailing three dots for correct address

Mini! Van Vs Garage: They Both Lost

These small hardware stores are beginning to act worse that the big box hardware stores so maybe we ought to all just stay away from them as you cannot expect small-town community hospitality or fair customer care.

Ace is NOT the helpful place.

*******@AceHardware.com

I am doing all this complaining on behalf of what happened to my Internet friend totally on my own with no coaxing from anyone solely because I just do not like to see people treated unfairly and dishonestly.