I bought a wheelchair Friday afternoon using Splitpay by Bread. The pop-up window for SplitPay timed out before I could be redirected back to the site, yet my money was still accepted, ($137.00). I received an email from Bread saying that my payment has been accepted and that my order was being processed by 1-800-Wheelchair, but no email from them themselves, and I was stuck at the checkout window because the website thought that I still haven't paid because the window timed out. Glitches happen- it's no problem. I called 1-800-Wheelchair customer service and they directed me to Bread to resolve this. Bread took my info and said that they would reach out to 1-800-Wheelchair with proof of payment so that I can get my order processed.

It's Tuesday now and I still have heard nothing, and neither has Bread after they reached out a second time today. I have called 1-800-Wheelchair three times and they keep insisting that Bread is the problem and refuse to let me speak to a manager. The representatives are very kind, but they simply don't have the resources necessary to resolve this issue, nor do they seem to understand the problems despite me explaining it different ways several times over. They keep asking me to give the confirmation number or tell me that I need to check out online! I CAN'T checkout online therefore I CAN'T give the confirmation number, that's why I'm calling!

You can't withdraw nearly $150 from someone's account and then ghost them when they reach out for their product. This is so ridiculous.

Update: I have finally gotten an order placed manually on their side, but I still cannot speak to a manager about the issues I've been having. It's ridiculous that I had to jump through these hoops all weekend to get a wheelchair. This isn't buying a toy or a piece of furniture, this is something that is essential to my life that we have saved up for. I refuse to air my grievances with a customer service rep as they have zero control over the situation, but a manager does have control and I should be able to speak with them directly about these issues, but they keep hiding behind their employees that can't do anything but apologize.

Update: it's been 2 1/2 days and they haven't shipped my product due to "payment issues." But every question I ask is just met with "you'll receive tracking when available" and she won't elaborate further. I don't understand why a f****** wheelchair is so hard to pay for and ship out. It's been six days since my order was first placed. It's a wheelchair. Not a shirt, not a piece of furniture- it's something that people need and they're treating it like a petty item.

Update: One whole week from ordering and they still have not shipped it out. They said it will ship out today and I'll get the tracking number, but it's now after business hours and I still haven't received the tracking so I'm not sure how they plan to pull that off. I would love to cancel the order but I need this chair and it's $200 anywhere else. But honestly it's becoming worth $200 just to never even hear this company name again.

I purchased a Luggie Super mobility scooter through Evelyn, the Operations Manager at 1800wheelchair. Exceptional service from Evelyn and great product. The Super model is not yet available in Canada and 1800 wheelchair was one of only two companies that would ship to Canada so I could put it through my Canadian insurance carrier. Evelyn gave me her direct line to place a special order as it was not listed on their website their price was significantly better than the other company. I needed it for air travel within 4 weeks. Evelyn told me it could take up to 2 to 3 weeks to ship internationally and offered to expedite it by having it shipped directly from the manufacturer's warehouse. It arrived in under 2 weeks, but unfortunately, even though 1800wheelchair's attention to detail and invoice was correct, the manufacturer sent the Elite model instead. I immediately called Evelyn. She apologized for the shipping error, she and 1800wheelchair stood behind and guaranteed to follow-through quickly to make everything right included all extra shipping return fees and brokerage border charges. Upon return of the incorrect scooter I received a complete refund on my incorrect order and Evelyn expedited the correct scooter being shipped internationally she personally triple-checked the new order with the manufacturer before shipment and also went the extra mile to obtain some accessories I had inquired about that were not on their website and had them shipped with the new order at a great price - it ALL arrived in time for my trip which was within 4 weeks of my original order! I am a retired manager of a top 100 company, and I know and appreciate what great customer service looks like. EVELYN AND 1800WHEELCHAIR ARE TOP NOTCH she exceeded all expectations. Evelyn is customer-focused, professional, pleasant, she acted with a sense of urgency fully addressing my timeline concern, was flexible, efficient, kind, compassionate. She REALLY stood behind the product. If there was a 6 STAR rating I would give it! I plan on being a repeat customer and have already highly recommended 1800wheelchair to many Canadians. We travel in the US frequently l and I will show off my scooter to my US friends and contacts and recommend 1800wheelchair. WELL DONE!

On August 21,2019, after a month of consideration, I purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa Stapley.

Here is a link to the item: https://www.1800wheelchair.com/product/model-h-hybrid-manual-and-power-chair-in-one/

I had asked Lisa the following:

Mike: what is the return policy if it turns out that it's not for me?
Lisa Stapley: It's on the quote, and here is the link:
Lisa Stapley: https://www.1800wheelchair.com/returns/

If you follow the link, you will see the following: "If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below). "

After consideration, I thought the product was interesting enough to order and evaluate and if I was unhappy with it, I would eat the 10-15% stocking fee, which would have amounted to about $200. I understood the need for this policy and was willing to take the chance on this wheelchair since it looked like a great fit for me.

Sadly, the only thing I was 100% satisfied with was the quickness of the shipping. The item arrived two days later, on August 17. The box, however, was scraped up and pretty badly damaged. However, after opening the box, the chair itself seemed to be fine.

When I set it up, I found only 1 battery had been included. However, on page 2 of the questions section on this wheelchair, a potential customer asked:

Q: If you order the model with the extended range battery, do you get 2 batteries?

And can you order replacement batteries separately? I don't see them listed on the Accessories battery page.

Product Team
04/30/19
A: If you order the upgraded battery, you will receive the standard and upgarded.(sic)

When I asked Lisa why I only got the upgraded battery, even sending her a screenshot of the question as it appeared on their website, she responded with the following: "When you choose to upgrade to the HD battery, you just get the HD battery. Additional batteries run around $550-600."

This was strike 1, as I feel that I was deceived by their question and answer section of the product's website. I was, however, willing to let it slide. Although the question and answer are still on the website as of this writing despite the fact that I pointed it out to them and felt it deceived me.

Due to some prior commitments, I was unable to evaluate the chair immediately. So I charged it up and let it sit till the evening of August 21, when I decided that I wanted to try the chair out. I was going to take it to the park, but found that it wouldn't fit in my car, which was a bit disconcerting but not a deal breaker. However, after the battery discussion, this was strike 2 against this chair.

My roommate and I took it out around the block for about a mile as I wanted to see how the chair would take hills, since I would be taking it with me to Atlanta in a coupe of weeks and know the downtown area is very very hilly. That's when strike 3 happened. When attempting to climb a very small incline (approximately 2 degrees) the chair slowed to a crawl and struggled up the hill.

Needless to say, I was very frustrated as I was very much excited to receive this chair and had hoped to take it with me for many adventures, only to be very disappointed in it. I was not 100% satisfied with this purchase. I wasn't even 50% satisfied.

After much thought, I wrote to Lisa, explaining my dissatisfaction with the wheelchair and asked to return it. I woke up the next morning to find the following in my email:

"Unfortunately, they won't take a return for a used chair. Since it's been used outdoors on hills and such, it's not going to be approved for a return. You can feel free to contact our tech, Evelyn, x9202 if you have questions regarding the power of the unit. NOTE: The max incline rating is only 8 degrees."

I was made quite angry by this email. I was given 30 days to return it if I was not "100% Satisfied" with it, only to have it for 4 days, tested it for 30 minutes, and get told it was now used and could not be returned. I immediately contacted my bank and explained what happened and they advised I file a dispute on the charge, which I did.

I informed Lisa that the charge had been disputed and that I would be filing complaints with the BBB and posting reviews about how I was treated. She responded with the following:

"It says the item must be in new, unused condition. It doesn't say anything about a test drive or trial period. It allows 30 days for the shipping to you, and the shipping back to the vendor."

At this point, they had exhausted every bit of good faith I had left in me, so here we are. Apparently, according to Lisa, the 100% satisfaction guarantee only applies to the box the product is shipped in and once you open it, it's no longer new and cannot be returned. I guess I'm supposed to determine my satisfaction without actually looking at and evaluating the product in any way shape or form.

At this point, this matter is in the hands of my bank. I, however, wanted to make potential disabled customers or caretakers aware of this companies practices. Lots of disabled people are on fixed incomes and might save up for months or even years to get a power chair that's right for them. If you suffer from limited mobility, I cannot, in any way shape or form, recommend you even consider doing business with this company.

In my opinion, 1800wheelchairs.com are not interested in the satisfaction or welfare of their customers. They don't stand by their products and their "Return Policy" is intentionally badly worded to confuse the people who read it. I believe they are a drop shipping company who don't understand the products they sell and their website purposely disseminates false information and product descriptions just to get the sale.

All I can say is, if you are looking for mobility equipment, please look somewhere else. Any difference in cost will save you loads of aggravation and possibly money in the end.

I'm paralyzed from the waist down. My wheelchair cushion was old since I don't have health insurance and I was starting to get a pressure sore. I called 1-800-wheelchair because they had the cheapest price on a very expensive cushion, the J2 Deep Contour cushion. So I called and asked if they had it in stock because like I said I was already getting a sore. They assured me that not only was it in stock but that they would mail it priority so I had it as quickly as possible bc I told them I was having to get out of my chair every hour for a 1/2 hour bc of the old cushion. They said not to worry I would have it by Monday (I ordered on a Thursday). So Monday arrived, NO cushion. Tuesday, NO cushion, Wednesday, NO CUSHION. Finally, I called. I got a different lady on the phone. I asked why my cushion hadn't arrived. She told me that my cushion was on back order and it wouldn't be here for 2 weeks! I told her that I was told it was "in the warehouse" and that I would have it by Monday. She again told me that was NOT the case, it would be 2 weeks. I told her to cancel and refund my money and I'll order from another company. She told me she couldn't do it, call back tomorrow. I wanted this to be documented so I went through their website and asked for a full refund and to cancel my order. I got a reply telling me that by the time the refund was processed that I'd have my refund. I told them I'd be calling the Consumer Financial Protection Bureau (the government agency that busts companies over this crap) and guess what? My cushion was at my door 2 days later, shipped directly from the company that makes the cushion. What does that mean? THEY NEVER HAD MY CUSHION IN STOCK, AND THEY LIED TO ME! It was NEVER in stock, they NEVER EVEN HANDLED THE CUSHION! All they did was take my money, make a profit and buy the cushion from the company that makes the cushion. They're just laughing at us! Every week I get an email from them telling me they are having a sale, or "please review our service". HA! I kept deleting them but I figured it would be better if people knew what type of company this is. Overpriced (obviously since they just ordered it from the cushion company themselves) and they LIE. NEVER TRUST A LIAR! I will NEVER buy from them again, EVER! From now on I'll pay more to an honest company and won't give a dishonest company a dime! Avoid them at all costs! Oh, and in the end, I still need a new cushion, this one is bottoming out already, after only 2 months. Read the other reviews, I wish I had before I bought from them. The BBB even took them off the accreditation list for their practices of FRAUD!

Ergo flight is so easy to move on plush carpet

Easy to Order... Easy to install... Received quickly... Dosen't get any better! Thanks again.

I think u all are. Great

On 11/16/15, I placed an order [No. *******] for a wheelchair for my father with Eunice Galicia at 1800wheelchair. The order was specifically for a wheelchair with pneumatic (air) tires and I was assured by Ms. Galica that the Karman Extra Wide Lightweight Heavy Duty Wheelchair [sku KM-8520F-20W-HA] was equipped with pneumatic tires. On 11/19/15, the package was delivered and upon opening the box, discovered that the wheelchair did not have pneumatic tires but instead was equipped with solid polyurethane tires (non-air). Additionally, the seat-to-floor length of the wheelchair was too tall for my 90-year-old father which prevented his feet from touching the ground.

I immediately (same day) contacted Airen Dagahuya at customer service for "1800wheelchair" who confirmed that Eunice Galicia had been misinformed and that the Karman wheelchair indeed came equipped with polyurethane tires and not pneumatic tires. She stated that the wheelchair could be returned for a full refund due to their error; however, their computer system was down fro maintenance and she was unable to issue a Return Authorization (RA]. She requested that I contact her the following day in order to obtain an RA but the system was still not functioning properly so she ask that I contact the company on Monday. On 11/23/15, I telephoned "1800wheelchair" and was again told that the system was still undergoing maintenance. I was assured that I would be receiving an RA the following day, but again the system was down. Called on multiple occasions [11/26/15,11/27/15 and 11/30/15] and was told that the computer system was not operating.

On 12/2/15, I was finally able to reach a supervisor, Evelyn Gonzalez, who assured me that steps would be taken to have the wheelchair picked up and returned, and a full refund issued. Despite the product being returned weeks ago, a full refund has yet to be issued. On the contrary, in an e-mail, dated 12/9/15, a restocking fee was assessed even though it was 1800wheelchair's mistake in shipping the wrong wheelchair. To date, I have been unable to reach Ms. Gonzalez or anyone in customer service to resolve this issue. Numerous calls have gone unresponsive and attempts to contact the Brooklyn office has resulted in being held on hold for over 25 minutes. It appears to be standard operating procedure for the workers in the Philippines office to leave calls on hold until the caller gives up. An e-mail sent to Joseph Piekarski, the CEO/President of Home Medical Supply Center, Inc., D. B. A. 1800Wheelchair, has also gone without response.

I am quite concerned with the continued delay as my father has been without a wheelchair for almost 4 weeks. It appears that, at this point, I will be left with no alternative but to commence legal action to recover my money.

Great service, great quality!

Oredered a wheelchair, good price, fast service, would deal with again