If I could, I wouldn't even give these guys even one star! First off I called the 24 hour customer help line. The connection was horrid and the person barely spoke English. Luckily I speak Cantonese and was able to communicate. The item I wanted to inquire about was in stock and was located in their Montreal warehouse. I straight up asked how long it would take to ship to my location and she told me 3 business days from Montreal. Not a day more. I waited until I got home and right on their website they advertise the product would arrive in one business day! Whether it be 1 or 3 days, I was thrilled as I had been searching for this item all over and needed it by Thursday (4 days). I placed the order and kept an eye out for when it shipped. Finally near mid afternoon today, I receive an email notification advising it shipped and the ETA was SEVEN BUSINESS DAYS! I quickly called the so-called 24 hour line and got an answering machine 3 or 4 times. I kept calling until I found someone - not that it helped much. All she could so was apologize. No chance of them shipping the same product faster (I even offered to pay more). No option of a refund. Nothing. I asked to speak to a supervisor. Not available. The only option was to cancel and ship it back when I receive it. But on whose dime? I was already too infuriated to go there. So let's review. Customer service verbally tells me I would receive my product in 3 days. WRONG! Website boasts I would get my item in a whopping ONE day. WRONG AGAIN! No chance of any solution was provided by the so called customer service. No supervisor was available to speak with until the next morning (6am my time). The only option was to cancel and ship the product back! Thanks for the false advertisement! Thanks for the help! Thanks for taking the time to come up with a solution! Yes. That was bitter sarcasm.

A word to both the wise and unwise: DO NOT BUY ANYTHING FOM THIS COMPANY. HORRIBLE SERVICE. HORRIBLE DISPLAY OF DISINTEREST AND LACK OF RESPONSIBILITY! ABSOLUTELY NO SENSE OF ACCOUNTABILITY AND RESPECT TO THEIR CUSTOMERS!