The convenience of online shopping is undeniable. Browse from your couch, compare prices with a single click, and have it delivered straight to your door –  what’s not to love? But what happens when that perfect pick turns out to be, well, not so perfect? You’ll likely want to return it. 

Simple… except when it’s not.

Not to worry. We’ve whipped up an easy-to-follow guide for navigating online returns with confidence, minimizing stress, maximizing efficiency, and most importantly – getting your money back (wherever possible).

Before You Click “Buy”

Preparation is key to a smooth return experience. Here are some proactive steps to take before finalizing an online purchase:

• Review the Return Policy: Don’t get caught off guard! Take a few minutes to understand the retailer’s return policy. Look for details like accepted return windows, conditions for returns (e.g., unworn, unwashed), restocking fees (if any), and return initiation methods.

• Consider the Return Cost: Some retailers offer free returns, and entities like Amazon Prime may have us expecting that – but it’s not always the case. Others may charge a flat fee or deduct it from your refund. Factor this into your purchase decision, especially for pricier items.

• Save Confirmation Emails: These emails contain valuable information like order details, tracking numbers, and sometimes even return instructions. Keep them readily accessible for reference.

Initiating Your Return

So, you’ve decided to return an item. Here’s what to do:

• Check the Timeline: Most retailers have a specific window for returns, typically ranging from 30 to 90 days – though some may be as short as a week or two. Missing this deadline could render your return ineligible.

• Locate the Return Portal: Many retailers have dedicated return portals on their websites. Here, you can typically initiate your return, generate a return label (if applicable), and track the return status.

• Gather Necessary Details: You’ll likely need your order number, the item(s) you’re returning, and the reason for your return. Some retailers may also request photos of the item in its original condition.

Packaging and Shipping

Once your return is initiated, it’s time to prepare the package for shipment:

• Repackage Carefully: If possible, use the original packaging to ensure the item is protected during transit.

• Include Necessary Documentation: This may include a packing slip or return form generated during the online return initiation process.

Return Shipping Options

Depending on the retailer’s policy, you might have various options for returning your items:

• Pre-Paid Return Label: Some retailers provide printable return labels you can attach to your package.

• Drop-Off Locations: Certain retailers allow you to return items at designated locations, like partnered stores or drop-off points.

• Self-Ship Returns: In some cases, you may need to cover the cost of shipping the item back to the retailer. Choose your own courier, such as UPS, Fedex, USPS, and so on.

Tracking Your Return

Once your package is shipped, keep an eye on the tracking information. This allows you to monitor its progress and estimate when you can expect your refund.

Refunds and Processing Times

The timeframe for receiving your refund can vary depending on the retailer’s processing procedures and your chosen payment method. It generally takes between 3-10 business days for the refund to reflect in your account after the return is received by the retailer.

What if My Return Gets Rejected?

If your return is rejected, don’t panic! While it’s not ideal news, here are some steps you can take:

• Review the Rejection Reason: The retailer should provide a reason why your return was denied. This could be due to factors like missing documentation, an item beyond the return window, or damage not covered by the return policy.

• Contact Customer Service: If you believe the rejection is in error, reach out to the retailer’s customer service department. Explain the situation politely and provide any supporting documentation you may have.

Bonus Tips for Stress-Free Online Returns

• Take Photos: When returning an item, especially for damage claims, take clear photos of the item in its original condition before packing it up.

• Print Copies: While online records are convenient, you may want to print a copy of your return initiation confirmation and any related documents.

• Communicate Clearly: If you have any questions or concerns throughout the return process, don’t hesitate to contact the retailer’s customer service department. Clear and open communication can help resolve issues quickly – and kindness can go a long way in getting you the result you want.

By following these steps and keeping these tips in mind, online returns can be a breeze. Now you can shop online with even greater peace of mind, knowing that even if something doesn’t work out perfectly, the return process won’t be a source of stress.

Didn’t Love a Purchase? Write a Review!

While a smooth return process helps minimize stress and puts money back in your pocket, sometimes even the perfect return experience can’t erase the fact that your purchase simply wasn’t the right fit for you.  

Here’s where online reviews come in. Whether the item fell short of expectations or was objectively great but just not what you needed, taking a moment to write a review is a valuable contribution to the online shopping community. Your honest feedback can help other shoppers avoid similar mismatches and discover products that truly suit their needs.  Even a positive review for an item you’re returning can be valuable, highlighting the item’s strengths while simply clarifying that it wasn’t the perfect fit for you. 

So, get on Sitejabber and take a few minutes to share your experience – it might just save someone else the trouble of a return in the future!