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Zara
Questions & Answers

1,080 reviews

Here’s what buyers have asked with answers from Zara staff and previous consumers.

7
questions answered
0%
answered within 1 day
Question:

I purchased zara legging. Within 2 washes the elastic has gone. What to do

Answer:
Nothing. They won't help you at all. Good luck! Don't ever buy from them again!
By Joan C., over a year old
See more answers (4)
Question:

I ordered my clothes two days ago and it didn't come yet

Question:

It's sad my son birthday gift

Question:

I brought pants for my son birthday l replace my bill all l want to change the size medium to large it's still had the tag on it very disappointing!

Question:

A return was made in October, still no refund, have contacted customer services a number of times and no help at all, a uk postal address please

Answer:
That's right I am also returning accepting since Dec 28, we are now Jan 15 and I don't have my money back. Each time I call them they tell me today u will receive it
By Amal J., over a year old
See another answer (1)
Question:

Can anyone give me their honest review on how well specific High-rise straight leg jeans fit from Zara? Thank you!

Question:

Do the EMBELLISHED VINYL HEELED SHOES stretch? I am normally a size 8 but had to order a 7.5 because the plastic strap on the 8 was too loose.

Question:

hi i bought a jacket as a christmas gift for my mom and as i was giftng it is dirty

Question:

I placed order on October . It's December I haven't received any merchandise nor my money back

Question:

Item missing in my delivery. Box was sealed, tissue and sticker sealed. Someone has forgot to put it in. I am awaiting a response. Any advice please

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