WebstaurantStore
Questions & Answers

Thank you so much for your question, Darlene! We do not sell our products under any other name on the internet. If you have any questions about purchasing, please reach out to Help@WebstaurantStore.com or our chat service.

Thank you for your question, Len. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, please reach out to us at Help@WebstaurantStore.com. Thank you for your response, Giusel. I'm sorry that your orders have arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, please let us know as soon as possible and we will get this resolved for you. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com.

Thank you for question Arden! Our Customer Solutions Department will be happy to assist you in answering any question you have about our products, and you can reach them via our Live Chat: https://chat.webstaurantstore.com/, or you can email at help@webstaurantstore.com. We look forward to hearing from you!

Hi Steven, thank you for reaching out! Please reach out to us directly on our live chat, or you can email us directly at help@webstaurantstore.com for any questions you may have. We look forward to hearing from you.

Thank you for your question, Dorothy! I apologize, customers are not able to pick up orders at our warehouses. This is for insurance and liability reasons. I am sorry for this inconvenience! If you have any other questions or need assistance, please feel free to reach out to help@webstaurantstore.com or use our live chat and we will be happy to help!

Thank you for reaching out, Tina! I do not see your order number with the information provided, but if you reach out to help@webstaurantstore.com or use our LiveChat feature on the website, and our customer service team will be happy to help!

Hello Susan, Thank you for your question! Do you have an item number that I could reference? It does sound odd that the price would jump from one part on the website to the shopping cart. Our prices are based on live pricing from the manufacturer, but if it was an instant jump in price, we can certainly look into this for you. Please email help@webstaurantstore.com or feel free to use our live chat, and we will be happy to assist and look into this!

Hello Patrick, Thank you for your question. Please feel free to reach out to help@webstaurantstore.com or use our live chat with the amount you were charged and the date of the charge, and our Customer Solutions Specialists will be happy to look into this for you. For customer security, please do not include your full credit card number.