TurboTax
Questions & Answers

How easy is it to get a hold of customer service at TurboTax?

Asked by Pamela T. on 11/17/2021

5 Answers
Linda T.11/17/2021

Very difficult to get, had to call numerous times to get a response and then there was no, let me help you with that. They were uncaring about my situation, I had to pursue questioning what they can do and would end up forwarding me to departments that did not respond.
Jan S.3/9/2024

Not easy at all. I was on the phone for over two hours.
william h.11/18/2023

Impossible. On a weekend forget it.I'll just leave it at that.
Joseph B.9/6/2023

Their review team is extremely slow. They refuse to thoroughly review their errors and accept responsibility.
Blane L.2/20/2022

Initially, I talked with a representative. Then all my calls would not give me the option off speaking with a live individual even with an open case.

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