Temu
Questions & Answers

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team

I'd say about 5-10 days depending on where you live & how fast the mail/shipping is in your area. I've not had 1 issue with Temu

I made order Nov 30 and still have not received I just tried to request a refund and they tried to give me store credit. This was my 1st time ordering from them. Why would I order anything else if I never got the first order...

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team

When there ready. Maybe never. They are sending me robot answers with the same response. I have to take a account with temu to act as my refund. Y would I do that? They not only sent me garbage, but left me with a $25 dry cleaner bill from the dye on the PKG that came of on my pants and shirt.

Hello Sandra, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team

They lie and cannot be trusted, promise refund but it never comes even when they have photos from two sources.

There are free returns. Only one package return per order...so if you order 5 things you can return as many as you want but have to be sent in one package. If you buy say 7 items and return one and then a week or so later want to return other items from that same order you would have to pay for shipping on the second shipment...which makes sense since the company should not have to pay shipping on more packages than they sent.

Hello Vonnie, most packages arrive between 7-15 business days. You can track your order's shipping status on the Temu app and check with the merchant directly. If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html.

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team