Sunbasket
Questions & Answers
Here’s what buyers have asked with answers from Sunbasket staff and previous consumers.
5
questions answered
0%
answered within 1 day
Answer:
I have had an occasional shipping issue. I always smell the meat in situations like this and take photos of the issue, before contacting Sunbasket. They have responded to my great satisfaction every time- which has been Maybe twice.
By Barbara S., over a year old
Question:
when is deadline to skip a week?
Answer:
Hello Kim, our cut-off time to make any changes is every Thursday 12 Noon PST or 3 PM EST! Hope this helps! -The Sun Basket Team, EG
By Sunny B., over a year old
Question:
Got our second box today... there were no return labels in the box. How do I get a return label?
Answer:
You can print a return label from their "Home Page" then click on your name in the top right hand corner. You will see "Print Return Label" there, and the instructions.
By Debi S., over a year old
Answer:
Go to your delivery schedule, then pick the week to cancel and edit to pause.
By Debi S., over a year old
Answer:
Hi there! Make sure you email your request to help@sunbasket.com. I will also send this to the team to make sure they expedite your email if you've already done so. Have a good one!
By Sunny B., over a year old
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Typical questions asked
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