Southtree
Questions & Answers

I'm a real customer. Used Southtree 3x so far and very satisfied.

Still waiting for my lost pictures. It's been months and they are no longer answering my emails. If your memories are important, find someplace else.

Do not I repeat do not send them your precious memories Mina have yet to be returned and are most likely lost forever a lawsuit is my next option but no amount of money is going to ever replace those memories!

Hello, Richard! Rather than charging by length, which would make the process very costly for most tapes as they tend to be longer, our process is determined by the number of items you are sending to us. Across the board, whether it is 5 minutes or 5 hours the size of your order will be determined by how many items you would like to send us to be processed!

Hello, Jim! That is a great question. Southtree and iMemories are completely separate companies and are not under the same business umbrella or otherwise affiliated in any way whatsoever.

Hello, Rebecca! Would you mind sending our customer service team a photo of your item at info@southtree.com? We would love to help identify if it is a format that we can convert for you. We look forward to hearing from you!

Hello, Edward! Our customer service team is always more than glad to provide a status update. You can reach out to them at info@southtree.com anytime you need us, we are more than glad to help. Also, there is a feature on our website to track your order by simply inputting your order number and email. We want you to always be in the loop as to when to expect your preserved memories!