Here’s what buyers have asked with answers from Rotita staff and previous consumers.
310
questions answered
0%
answered within 1 day
Answer:
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
By Rotita R., over a year old
Answer:
We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund.
Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
By Rotita R., over a year old
Answer:
Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
By Alexia W., over a year old
Answer:
Our size is Asian size and runs small for western size, you can choose 1-2 up
More information, pls check our size chart
By Rotita R., over a year old
Answer:
Answer:
Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
By Alexia W., over a year old
Answer:
I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
By Christy W., over a year old
Answer:
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
By Rotita R., over a year old
Answer:
I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
By Linda W., over a year old
Answer:
I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
By Alana F., over a year old
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