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Lucky Vitamin
Questions & Answers

2,730 reviews

Here’s what buyers have asked with answers from Lucky Vitamin staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

What is the response of this website in India..?

Question:

how long will it it take for the product to reach India?

Question:

Does PlantFusion - Complete Plant Protein Ready to Drink Vanilla Bean - 11 oz. have to be refrigerated? Thinking taking it on a hiking trip that will be for several days

Answer:
No it does not unless you started it from a powder and depends what you mix it with. Should be ok, if does not get too hot.
By Terri G., over a year old
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Question:

are the products genuine - such as Braggs apple cide vinegar

Answer:
Yes, always genuine products and always fresh dates. Never had a problem in 10 years.
By Scott W., over a year old
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Question:

Why not full refund an order that stood by a powerful source of heat (over 122 degrees Fahrenheit) and 90% of the products were melted? Ticket #130664

Question:

I have an ordered a product from lucky vitamin.com, but i didnot receive it yet

Answer:
It takes between 3 to 7 days to received and sometimes due to the covid could be longer but you should received and you trace your order with your tracking packing slip
By FRANK R., over a year old
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Question:

Hi I would like to ask how many pk come with enfamil?

Question:

I received a shipment from Lucky Vitamin with 2 bottles of liquid bath soap and one of liquid hand soap. Only the hand soap was shrink wrapped. The liquid bath soaps were not. One of the bath soap containers was about 1/4 full and the other did not look completely full. There was a spot in the carton through which, apparently soap had leaked out. Fortunately all other items were wrapped so there was no apparent damage. LuckyVitamin phone support is not working due to "technical" reasons. The web site is down today. I tried the help chat yesterday and it did not work but I was able somehow to email via the site customer "support". I also sent a regular email to customer support. The web site is completely down today and I have sent messages via Facebook and Twitter. There has been no response whatsoever. I have ordered in the past from them but this indicates serious issues and I wonder whether the company is going out of business. Never again. I will probably have to try to dispute all or part of the charge on my creditt card.

Answer:
I had that problem once but the website was not down. I called their number and they promptly sent me a replacement. Their website is up today.
By Susan H., over a year old
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Typical questions asked
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Where is the company located?