LiveCareer UK
Questions & Answers

Hello, Michael Thank you for contacting, Livecareer UK! We'll address any inquiry privately in order to find a proper solution, we kindly ask that you do not publish personal confidential information. When you can please contact our Customer Service Team directly so they can help you with anything related to your account or services. Contact Us: https://www.livecareer.co.uk/contact

Hello, Priya Thank you for reaching out with your question. Our apologies for any inconvenience that this may have caused, however, we would like to take this opportunity to clarify some information regarding our products and services. To explain, when users sign up for our 14-day trial offer, we're very transparent in disclosing all of the subscription policy in several areas starting from our sales page where our plans are displayed continuing to the payment confirmation page, and finally on your payment confirmation email as well. We hope that this helps and if you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need. Contact Us: customerservice@LiveCareer.com

Thank you for the information and we're sorry about the delayed response, Andrew! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account. If you want to avoid any recurring monthly charges simply cancel the account before the 14-day trial expired. Also, you may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectcv.co.uk Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN).

Again, we apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company. Under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN). Hope this clears up any of your doubts. Thanks again!

Hi Madi. Thanks for getting in touch with us. You may cancel your subscription using any of the following options: Email us at customerservice@LiveCareer.com Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST By clicking on the Chat button on our website LiveCareer.com From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)

Hi Madi. Thanks for getting in touch with us. You may cancel your subscription using any of the following options: Email us at customerservice@LiveCareer.com Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST By clicking on the Chat button on our website LiveCareer.com From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)