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Hayneedle
Questions & Answers

474 reviews

Here’s what buyers have asked with answers from Hayneedle staff and previous consumers.

8
questions answered
0%
answered within 1 day
Question:

I ordered a black freestanding lamp. It arrived in silver. How do I exchange it for the correct color? Rickylynn0420@gmail.com

Question:

Consumer Safety Com and BBB need to review all the serious poorly welded, or poorly designed products that result in injuries .Why indifference?

Question:

This is my first order. I just placed an order for cushions for my dining room benches and chairs. After reading the reviews, I am very nervous.

Question:

I have a broken coolaroo umbrella received in October 2016, but not opened until last week. the arms are bent and umbrella will not work properly.

Answer:
We are sorry to hear this, Margie. If you have an order number (it may be on the box as a reference number) or the tracking number, we would be able to take a look and see how we can assist you with this umbrella. Thank you for reaching out to us.
By Hayneedle C., over a year old
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Question:

I received an email saying I had placed an order with Hayneedle.Inc and that it would be processed through PayPal. There is no information on what was ordered, no shipping address they are sending it to, this sounds like a scam to me-what is going on?

Answer:
My mom just got a similar email - guessing that it is a scam - shes going to contact paypal
By Kyle P., over a year old
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Question:

do you have to order the cat mat through Amazon. I had two bad experiences with them and will ot use them ever

Question:

I purchased an expensive fire pit table and chairs. The fire pit table stopped working shortly after we set it up. Now I am trying to deal with Blue Rhino (who knew Hayneedle did not guarantee their products!) and am getting nowhere with them. How can I return the product?

Question:

Is every item on Hayneedle.com damaged? I ordered 2 items, both arrived damaged. Maybe I missed something. I don't remember ever having an experience like this with an online company.

Answer:
Every time I ordered these glasses, they came in a well-padded with good bubble-wrap box. The box itself was very strong, too.
By KAREN G., over a year old
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Question:

What is your policy regarding returns.

Question:

Are dinette sets shipped from the manufacturer?

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Typical questions asked
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