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GetYourGuide
Questions & Answers

866 reviews

Here’s what buyers have asked with answers from GetYourGuide staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

I am seeing terrible reviews about your company not refunding money and not honoring tours even with a printed ticket voucher...what is going on?

Answer:
They are just a bunch of money-hungry, non-caring theives.
By Wayne H., over a year old
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Question:

No It is NOT Legit! Complete SCAM - Liars!

Answer:
Well, my family booked a tour with them and everything went perfectly fine, we had a great time and they were very professional.
By Paula D., over a year old
See more answers (4)
Question:

Is GetYourGuide a scam or a legit company?

Answer:
They are great! My family and I had to change our book a day before and they rescheduled right away. The tour was above expectations and they are very professional.
By Paula D., over a year old
See more answers (10)
Question:

Why is your price 80 dollars higher per person than everyone else??? This concerns me

Answer:
Answer is very simple, they overcharge the local company with a huge comission. They are sucking bloods of local suppliers! You can buy tours way cheaper if you buy directly from suppliers, for sure.
By Engin Y., over a year old
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Question:

Do you have any plans to make your affiliate program accessible to social media users, who represent a significant portion of your potential market?

Question:

How long does it take to refund cancellation

Question:

How I can come in contact with a human to ask questions?

Question:

Jag missade mitt event på grund av ett barnbarn som krånglade. Hur får jag ersättning för mitt förlorade besök på ABBA Museet?

Question:

Bonjour j'aimerais avoir de l'infos concernant un tour a sao miguel aux acores le tours d'une journée départ de pont delgada les endroits inusités

Question:

Just submitted a review for Madrid Royal Palace and Prado Gallery. Delete it PLEASE it will make NO sense as I was not done editing and it submitted.

Answer:
Hi Judith! Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking and we'll look into it as soon as possible. Thanks!
By GetYourGuide D., over a year old
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