Forever 21
Questions & Answers
Here’s what buyers have asked with answers from Forever 21 staff and previous consumers.
14
questions answered
0%
answered within 1 day
Answer:
Yes, its horrible customer service and if you return items purchased online to the return address provided. The items disappear even with postal tracking to say it was delivered. I return 8 pair of jeans in the same box original box. Forever 21 warehouse said i rerurn 1 item. Does not make sense to pay $20.00 delivery confirmation to return 1 pair of $8.00 jeans. Be aware, someone in the warehouse does not scanning the return items and keep it for their own use or sale. Which makes it bad for honest customers that want to return items for exchange. Customer service was no help and basically said nothing was return but 1 pair of jeans. I ask for warehouse contact information, i was told its confidential. Do not purchase!
By Shannie J., over a year old
Answer:
It's the same as in store. 21 days with tags attacthed, for instore credit or exchange.
By Amber G., over a year old
Answer:
Answer:
I orederd 3 item I got only 2. But they kept mentioning 3 item delivered... I didnt got my jogger pant which I orederd for my younger brother. I mailed them 100 times they only send auto generated message nothing else nd I have already paid money for the pant... I called customer service no response. No refund they cheated me. I hate forever 21 its not trustworthy its fraud
By Tamdin d., over a year old
Answer:
Dispute the charge with bank. This company is lacking on customer service
By Candace D., over a year old
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