DressLily
Questions & Answers

They won't respond until you leave a bad review, and go ahead and open a dispute with PayPal. I got about a 25% refund.

I had the same problem... items received didn't match picture... they told me they won't guarantee that what you get will look like the picture. Seriously?! I also wrote a negative review and they gave me partial credit. They asked me to write a positive review... even though they refused to refund the full amount. Would not take items back for a refund.

You won't hear from them until you write a poor review. If you used PayPal, you can submit a claim and you will probably be reimbursed. Otherwise you might not.

I'm sorry sweetie that they did this to you. I learned the hard way as well that I need to do more research from now on. Keep complaining publicly about them in every way possible. Eventually they will send you an email apologizing. Maybe. If they make the time.

Never order from them again

I've been battling with this company for 6 months. I finally had to call my bank and reverse the charges. From now on I'm checking the reputation of company before I buy.

Dresslily customer service is non existent. Lodge a claim with your credit card or bank for a refund. It worked from me when Amex started on them the refund arrived. This company it a total FRAUD. Never purchase from this company.

It's very sad to see that this company and the companies affiliated with it can get away with stealing everyone's hard earned money. My experience with dress lily has made me learn to look up and review all companies before I order from them. I only lost $25.00 after I ordered 2, shirts back in August 2015 and never received them, but they have scammed so many people of much more money. Because they are not a us company better business Bureau can't do anything. I try as much as I can to warn people before ordering from these companies, but unfortunately I can't get it to everyone. I have seen on the news now about beware of these companies.

Unfortunately once you place your order you are already screwed! Like you have found out the clothing isn't as advertised, probably doesn't fit, and is poorly made. On a $100.00 order I finally received a refund of $11.98. Everyone needs to keep reporting them to the international better business bureau, and Facebook I can't believe mark zuckerberg would allow his customers to keep being ripped of.!

I purchased a wig from Dress Lily and when I received it, it looked nothing like the picture. I was familiar with the picture because I purchased the same wig from an actual wig company online. The picture they posted was a Tony of Beverly wig called Aubrey. What I received was crap and looked nothing like the picture. It was a different color, it had a cowlick at the crown and it was really short in the back. They copy pictures from other companies and sell a completely different product. Thank God I used PayPal, they are investigating, and even said they had a lot of complaints about Dress Lily. BEWARE, DO NOT BUY FROM THIS COMPANY!