Chewy
Questions & Answers

No trouble at all. They have the best customer service/replacement/refund practices I've ever encountered. By all means, contact them again if you're having an issue.

If you are having trouble returning an item, call Customer Service and ask them to assist you. My understanding for returns is any item can be returned, even if it has been used you may return it within 1 year of original purchase. Their Custom Service is available 24 hours, 7 days a week. So, if you work odd hours you don't to wait until Customer Service is available.

Because they make it a point to lie and deceive their customers... I will NEVER use them again!

Ever thought of reading the FAQ posted on EVERY SINGLE COMPANIES WEBSITE to answer your own questions? Companies post these FAQ's for a reason. Too bad people are too lazy to read them. Then you scream at the reps you speak to due to your own stupidity levels in NOT READING A COMPANIES POLICIES. FYI it is a CONSUMERS RESPONSIBILITY to read those policies as the company already knows their own policies. FYI shipping from the USA to Canada cost customs fees and taxes which are NOT refundable and if you chose to return an item you will will incur these fees again and YOU are responsible for paying for them not the company you do business with. International shipping also requires proper documentation to get packages through customs. Not every USA company has the man power to deal with this enormous amount of work nor do they wish to deal with the headaches involved with shipping outside of the USA. How so many of you Canadians do not know this information is mind boggling.

Because they have free shipping over $49. It is FREE OVER $49.