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Catherine's
Questions & Answers

261 reviews

Here’s what buyers have asked with answers from Catherine's staff and previous consumers.

1
questions answered
0%
answered within 1 day
Question:

Ordered two dresses online, returned both to the store and did not receive a full refund or even the tax. ????????

Question:

Do Catherine's knit jeans shrink in the wash ?

Question:

I am a large older woman with upper arms that could flag down a ship. Would appreciate more 3/4 length sleeves for the summer blouses or tee-shirts.

Question:

I have a situation where I returned some items at a store that I had ordered on line. They were a few days past the 90 day limit because I'd had some issues that did not allow me to get out of the house and to the store. I was credited a fraction of what I had paid for them. I later called Customer Service to describe my circumstances, appeal and ask for the remaining credit. I was told I would receive a credit for the remaining amount and that it might take a couple of weeks to post. When it did not appear, I called Customer Service to inquire and was told there was no record of the credit and no record of my call. I was told again about the 90-day policy and told there was nothing that could be done about it. I have bought a fair amount of clothing from Catherine's since I discovered it a couple of years ago and have been very satisfied with both my purchases and the service. However, this experience has left a sour taste in my mouth and I am unable to conjure up much interest in purchasing anything else. The credit would not be for a huge amount of money, but this has become a matter of principle for me. I feel that, if a representative of an organization tells a customer something will happen, the commitment should be honored. My question is ... how would I go about appealing this to a higher level where it might be resolved?

Answer:
File a complaint with the Better Business Bureau. I had a problem with Catherine's overcharging me for shipping and couldn't get satisfaction. After I filed a claim with the BBB, I heard from Catherine's within 24 hours and they agreed to reimburse me..
By Bambi S., over a year old
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Question:

why do you cheat people with your credit card late fees. I received the bill in the mail after the due date, paid it when I received the bill in the mail and now have a $30 late fee on the $30 late fee I disputed. Is this a scam? Have other people had this experience?

Question:

I HAVE A COMPLAINT ABOUT THE MANAGER IN YOUR KOKOMO STORE 46902. SHE IS SO HATEFUL , I HAVE SHOPPED AT YOUR STOR'S ALL MY LIFE IM 60yrs. AND I LIVE A TOWN AWAY SO WHEN I GO THERE ITS A 30mi DRIVE ONE WAY. OK I TOOK 2 SHIRTS BACK I BROUGHT 2 WEEKS AGO AND FOR GOT MY RECEIPT? SHE SAID I HAD TO HAVE IT I SAID OK BUT YOU HAVE LOOKED IT UP BE FOR, WELL SHE WOULD NOT THIS TIME. SO I HAD TO GO ALL THE WAY BACK HOME. AND SOME TIMES WHEN I BUY THING THAT IS GOING ON SALE AND I ASK HER IF IT IS SHE SAY NO? AND THE NEXT DAY THEY GO ON SALE? SO I TAKE IT BACK AND SHE SAY I CANT DO THAT? NOT VERY HAPPY. SUSAN K. LUCAS

Question:

I tried to return a blouse with the tag on it but did not have the receipt they would not help me to try and figure out a way to get more than 8.50 cents for a 44 dollar blouse.the manager was rude and had a big head using words like my store ect. I asked for a formal complaint form and was given her district manager. How can I make a formal complaint for the moline il store.

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