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Amish Outlet Store
Questions & Answers

137 reviews

Here’s what buyers have asked with answers from Amish Outlet Store staff and previous consumers.

7
questions answered
0%
answered within 1 day
Question:

Is the furniture really made in the US by local craftsman? If so, how do they explain the fact that another vendor has the EXACT same photos of several sofas, using the EXACT SAME NAME as the products at AmishOutlet Store - and this vendor is more than 250 miles away in another state. It makes it look like these are just mass produced in some third world country and resold as handmade in US.

Answer:
Hello, Good question. The Amish that build these pieces in Ohio, Indiana and Pennsylvania have furniture shows. Prospective buyers come from all over the USA and Canada to view their lines of products. Brick and Mortar stores plus Internet retailers sell the same lines that are offered. It would be the same thing as car dealerships selling the same car or truck brand all over the US. Thanks
By Roscoe H., over a year old
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Question:

what is the shipping charge for8 piece bed room suite?

Answer:
Thank you for the questions. The best way to get a shipping quote is to enter a quote through our website. One of our Customer Service Reps will then contact you with a full price quote including all available discounts and shipping charges. You could always call us at 1-800-217-6999 for immediate assistance.
By Mike M., over a year old
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Question:

One of the reviews mentioned a Leesburg, VA store. What's the address for that store?

Answer:
Mark, Thank your for your question. We are an internet only retailer. We are not affiliated with any brick and mortar locations. We are able to ship any where in the world if you find something on our site that you like.
By Mike M., over a year old
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Question:

how do I get a quote for a custom size bathroom vanity?

Answer:
Gayla, Thank you for your question. You can easily enter a quote through our website or give us a call at 1-800-217-6999. Of you submit the quote through our site list your desired dimensions in the comment section of the quote. One of our Customer Service Reps will then contact you with a full price quote including all available discounts and shipping cost.
By Mike M., over a year old
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Question:

What is your guarantee on any damage or product that does not function properly? If the stain is not covered on the piece of furniture how is it handled? Can you provide stain samples. What guarantee will I have if you quote me a price that the price will not be increased?

Question:

Hello. I am ready to purchase a bed from AOS, after a couple of weeks exploring options, looking through AOS' website and communicating with an AOS representative via email. Before placing the order I decided to see if there were reviews on AOS and I found this site. While there are many very positive reviews, there are also many negative reviews, where follow up customer service seems to have been an issue. Can AOS comment on its follow up customer service (post delivery)? How effective and responsible is AOS at addressing REAL problems or issues that come up with the furniture, through no fault of the purchaser?

Answer:
Hello, Thanks for your question. It is our goal to have 100% satisfaction in resolving any issue that may arise. While 4 negative reviews are not okay, but really good for being in business for 16 years and having sold thousands upon thousands of orders. We have an A+ rating with the BBB and do strive for customer satisfaction. We will be the first to admit that we have not always handled things the way we wished we would have. Thanks AOS
By Roscoe H., over a year old
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Question:

Where is your guarantee listed on your website, or can you tell me here what it is?

Answer:
It is under the help desk. Scroll down to guarantee.
By Roscoe H., over a year old
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Question:

Mission Antique Oak or Mission Siesta Oak... Do you have the Mission Bed with Underbed Storage? If so, what is cost? Do you have a bookshelf type headboard with drawers in the mission style?

Answer:
David, Please call 800-217-6999 and speak to a sales rep. They will be glad to help. Thanks AOS
By Roscoe H., over a year old
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