Ace Hardware
Questions & Answers

I purchased a quite expensive electric yard tool from ACE, got it home and it would not even assemble properly. That was a problem with the manufacturer, which is Black & Decker, not the hardware store. I try to avoid Black & Decker because of similar problems with their products in the past; the reason I bought this tools was because my wife wanted to use it and has not had any problems with Black & Decker products so I got it home thinking to make my wife happy with the tool. The tool is a string trimmer and it was not possible to install the guard at the bottom of the shaft. Perhaps a hammer would have helped but I don't like having to hammer a brand new tool together to make it work. Ace promptly refunded my money on that one. Another time I purchased an Ego yard tool and got it home and decided it was not what I need so I took it back and my money was right away refunded.

I am just a customer. I have never bought any gift cards and so have no idea why Ace is not responding properly.

There may be, I buy things from various sources depending on where I am and so on. In bigger cities there are most likely more competitors than here in this relatively small city. Nonetheless, here, ACE is excellent as far as I am concerned.