Vivid RacingReviews 763

Wheels ordered a year ago checked up every month lied too about delivery status magically wheels are discontinued refunded

Like most companies all they care about is the sale the minute you need service they're no where to be found. I would avoid this company completely as there are lots of car parts sites which I pray have better service.

Do NOT buy from these people.
I bought a hood from Vivid in February for $1,100. A month passed and still no hood. I called Vivid—was told I'd receive it in a few days. Tracking said it was held at customs. After two weeks of calling around, customs told me Vivid was responsible for selecting a Canadian shipper. When I called Vivid back, the guy on the phone called me a liar. I even sent them an email from the broker proving that they were responsible, and the rep laughed at me on the phone. The hood ended up getting sent back to Vivid, and when I asked for a full refund, they refused. I only got $200 back out of the $1,100 I paid. As far as I'm concerned, Vivid stole my money. They knew exactly what was happening and did nothing to help—despite call after call. Avoid them at all costs.

Never buy from them,I bough something in 19 of november 2024,they never updated me as it where back order,2 months later they said it was on the way...I never received anything,they never give feed back,answering is long,they said that my part have been return to the seller for no reason...been 4 months and still waithing for a simple refund...have to give them 20 emails to get feedback.but it turn around nothing.waist of time.buy somewhere else for sure! There is ******* people where I work.there is ******* people advertise to NOT BUY FROM VIVIDRACING!

"BEWARE" My Son 16 year old Son spent $4,300 (He worked 2 summers to make that money) for wheels, springs and lugnuts, they sent the wrong color on one of the items and will not take it back but they will sell him the correct color item for full price and a discount for their mistake and take $9.00 off, "WHAT A JOKE THEY ARE" I talked to the sales person first then his Manager and then the owner, I told them it was not our mistake on the color, I have the whole conversation recorded and they also have the conversation recorded and said we did order red color not the blue color that they sent, once you get sent a order and it's wrong they will not make it right but they will sell you the correct one for full price. I highly recommend you buy somewhere else, I should have did my search looking for all the reviews online and not on their website then you will see what kind of business your dealing with, Like I said I talked to the salesmen to Manager and then to the Owner and they will still stick it to you even if your 16 years old.

I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.

I received an email stating that po boxes are not shipped to, which is a problem because I live in a small town and we do not have mail delivered to the house. I changed the shipping address to a street address last week on the 21st and got a confirmation stating that the order was being processed. I still have not received the item.

I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.

Vivid always follows up with Shipping info so your not guessing where is my Stuff When the parts show up its quality parts. But if there is a problem They stand behind what they Sell!
Thanks for helping keep my Hot Rod running
Cal

Ashley was able to take care of me in a very short amount of time. Took care of my wholesale account in less than a couple hours and had my order placed the in the same time frame. Very speedy service and professional. I recommend.

Ryan was great in assisting me in my purchase! He answered all my questions and handled my shipping issues!

The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.

So I bought a set of titan 7 wheels for lamborghini gallardo put a set of new tires on them. The next size up front and back and car is lowered and install them. Go to back out my driveway no grade or bumps and the front tires rub like no other. So that's not going to work I take them off and call vivid. They give me the run around for a month so they don't have to buy them back. It's all my fault tire size wrong/lowered. OK I just take lose fine with that. 1 year later a guy buys them for his completely factory gallardo and puts his factory size tires back on wheels. Install and hits the road first turn he says it's rubbing so bad he went straight back home and took them off and wants a refund. So call vivid and titan and they just told me to get lost. So I wouldn't buy wheels from vivid racing

I purchased a pair of sports car wheel spacers on 12/12/23 from Vivid Racing. Per the Vivid website, the size of the spacers I ordered was deemed to be the appropriate size for the REAR of my car. However, an expert in car modification advised me that based on his experience, they would be too large and instructed me to exchange them for smaller ones. On 1/11/24, I called and requested an exchange for the appropriate smaller size. These smaller spacers happened to be the same size of the spacers I had also ordered for the FRONT of my car which worked fine. My return request however was denied by Vivid despite their 30 day return policy. After two weeks of exchanging dozens of emails with them and making several attempts to contact them by phone (each with no answer and my voicemail messages were ignored), they twice requested photos of the unused spacers. I sent the spacer photos each time. After they reviewed the photos and obtained approval from their supplier (another 2-week delay), they issued me an approval for the return, providing me a return authorization (RMA) on 2/6/24. I mailed them the spacers and they confirmed their receipt on 2/15/24. After not having received a response one week later, I emailed an update request on 2/22/24. On 2/23/24, they denied any refund claiming the items were "damaged or in used condition." They claimed that: "Based on the photos you had sent us, this damage was not present at that time." This is a fraudulent claim by them. The photos I submitted for return authorization were exactly how the spacers were when I placed them in the box for return. Vivid emailed me photos of used spacers that they claimed were mine.

...because they'll charge your card and stall until you finally request to cancel the order.
I was thoroughly disappointed in this attempted first purchase from Vivid Racing. They made me believe that they had a tire in a size that I had been unable to find elsewhere. After my order, they immediately charged my card, and then informed me the tire would not ship for another 6 weeks. I gave them the benefit of the doubt, and tried to get their customer service to answer my question about why they had a tire no one else had. While their customer service was polite and always responded promptly to my emails, they never addressed my concern in multiple emails about the tire being discontinued. After 6 weeks, the tire didn't ship and I cancelled my order. For all I know, they just took my money to make interest and knew all along that they would never ship the tire, but trained their customer service reps to continuously dodge the issue. I assume that isn't true, but I'll still never use them again.

Do not spend your hard earned money with this company. I called to order Sparco seats and asked what I needed to install them if I wanted a slider. The salesman suggested everything I needed. Unfortunately, everything he recommended was what was best for Vivid, not me, the customer. The Recaro slider he sold me did not work for sparco seats and was 40.00 more expensive per side than the sparco slider. The salesman admitted the mistake on the slider alone but I don't trust anything he sold me except the seats. As it turns out, they aren't a sparco retailer so they obviously tried to unload the products they normally sell, even though they don't work. The entire process has been an absolute nightmare. I have spent hours and hour on the phone. No one ever calls back. It's been almost two months since I placed the order and I still don't have my seats installed. I've asked to speak to the owner and was told they don't have phones and don't talk to customers. All I get is sarcastic young people with absolutely no customer service skills. I even wrote to the email "boss" and got no response so don't waste your time. I can see why they have such a low rating. All you have to do is read their reviews on this site and others like it. You'll see a common theme with their customer service, especially once they have your money.

Daidrian helped me find a discontinued part and went to great lengths to try to make sure it was still in stock and ready to ship

Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!

Thank you again and will be back for more!

I never got a confirmation email from the company. When the part arrived I was missing several bolts.