Piping Rock generally enjoys a positive reputation among many customers, who commend the quality and affordability of its products, along with timely delivery and effective customer service. Long-term customers report satisfaction with their purchases and appreciate the company's return policy. However, concerns about inconsistent customer service, particularly regarding response times and handling of complaints, are prevalent. Additionally, issues related to shipping delays and difficulties with returns have been noted, leading some customers to express frustration. Overall, while Piping Rock has a loyal customer base, there are areas for improvement in its customer support and logistics.
This summary is generated by AI, based on text from customer reviews
After spending approx $1500 - $2000 AUD per month with PipinRock under their wisdom ceased and blocked me spending money with them.! I was buying for 10 or so church familes and they pulled the pin on us. What a terrible business and business decision to make. We have no increased or volume and now shopping with their competitor.
Stay away, unless you enjoy receiving spam email, DO NOT give them your email address. I make it regular practice to use a domain that I own so that I can use an email address that is specific to the vendor I am placing the order with. So for PipingRock I used pipingrock. Com@(my domain) and soon after started receiving lots of spam to that email address. Meaning they sold my email address. I have only made one order with PipingRock, placed it on 10/4/2023 and am still receiving spam mail to that email address. I reported it to them and have since followed up twice and still have not received a response. Horrible way to treat a customer.
Fraudulent actions by the seller. There is no IOSSseller code, because of VAT not included in the price! Beware of these fraudulent practices. I strongly warn you to avoid this company!
Not included in the price!
Ordner numer F77JSQS8 /Jiri France/czechrepublick/
email *******@email.cz
When they have a buy one get one free sale the 16oz black seed oil that is normally $32.99 is marked up to $54.99 this is dishonest
I have been a frequent customer of Piping Rock for the past 2 years. Great prices and specials keep me happy. Orders have always arrived timely and the one time a liquid item was broke they shipped a replacement immediately. I am a happy customer.
I bought Piping Rock branded Turmeric and Quercetin. In both cases the weight of each capsule was printed in a large bold font. In a tiny font it says "per serving" which is two capsules. Furthermore each capsule includes the weight of the gelatin, rice and magnesium strearate. Regarding the turmeric, the amount of turmeric was misrepresented even including the foregoing. I will never buy anything from Piping Rock again
They treat you like you're not even there. Why go into the store if you have a website anyway? Ridiculous
Ordered 22/12/23 received 4/1/24 👏🏻 top quality, economical and can't find same elsewhere. Very happy as always,
Their customer service is VERY good, there was a hiccup in tracking notification only...not the delivery itself and Roy assured me all was ok and showed the tracking process. My package arrived in perfect condition just as I ordered and am very pleased with the overall service and outcome! THANK YOU PIPING ROCK! 5***** rating here!
This is a dishonest company. When you purchase something and try to write a review, they don't publish it. There are only positive or fake reviews. Additionally, the shipping is terrible. I bought a product, and instead of the expected delivery time frame (6-21 days), they informed me that my package would be delivered in three months.
Piping Rock has recently started to guarantee the quality of its products by a one year return policy. However I have found it imperative to buy products I have already bought from them and tested as OK. I recently bought a eye serum for the first time which did not seem to agree with me.It cost around $6 in an order that was around $75. I emailed them expecting a customer friendly response. Instead they asked me for details on the product that I did not know how to find - one was the date of expiry. There were a series of numbers on the item that I sent them. Waiting for them to respond. As a customer I decided NEVER to try their products if I had not bought them before.
I have been taking the L-Citrulline for one month and had no improvement whatsoever, I have been taking 2400 MG 3 times a day, and it doesn't do anything for me. False advertising, this product was trash very very disappointed
They slapped me with NY state sale tax on dietary supplements while my last order in July 2023. Never happened before - nobody charges NY sales tax on dietary supps - neither Amazon, nor Swanson or some others I am buying from.
I called their customer service, and was told that New York State imposed sales tax on dietary supps starting January 1,2023 because... like the agent said: people buying dietary supplements a lot (what an explanation!).
I made an internet research trying to confirm that claim - couldn't find anything in support - last NYS publication was dated by 2019, and still active claiming NO SALES TAX on dietary supplements. I sent a message to their customer service asking to provide the ground for taking sales tax - NO ANSWER!
New York State customers - please, be aware< Piping Rock may slap you with sales tax on dietary supplement!
As for me I am their customer since their got opened 6-7 years ago, and I am not going to by again from them until their provide the legitimate ground (NYS publication link) for sales taxation on dietary supplements or reimburse me on the amount of sales tax taken from me.
Russell Manas
Brooklyn, New York
I purchased tons supplements from Piping Rock, and I did not realized they sent me old stocks that are near their expiration dates. I was travelling a lot during that time and checking the expiration dates of their products was my last concern. After 4 months of my travel, I checked Piping Rock's products nearing their expiration dates, I called them and Piping Rock did not rectify their mistakes. A strong WARNING to all of you shopping in this company (Piping Rock), "BEWARE" before you will be the next victim. I am very disappointed and very dissatisfied with Piping Rock. "DO NOT BUY" Piping Rock Products or you will be the next victim!
Ordered 3 seperate items, two arrived in a small box that could not have fit the entire order. They initially refused to respond at all and are now refusing to ship the final order. I lost about 60 Euros.
After waiting like forever, I decided to enquire about the goods that I never received. This was the response from customer service:
Hello Rofu,
Thank you for contacting us today!
In regard to your query (order F77IUENM). As per checking, I could see that your order was shipped through the Airmail carrier, for which the average delivery timeframe is about 8 to 10 weeks. Further, it seems the order has exceeded the maximum timeframe for delivery so in this case, we consider the package to be missing in transit.
Also, I'm sorry, we are unable to process a refund for missing orders as per our international policy (as the refund timeframe of 4 months has been crossed). We are sorry for the inconvenience. Requesting your kind understanding about the same.
Best Regards,
Monica
Piping Rock Customer Care Dept.
2110 Smithtown Avenue
Ronkonkoma, NY *******
TOLL-FREE: *******925
FAX: *******484
EMAIL: *******@pipingrock.com
https://www.us.pipingrock.com/
How do you have sex offenders working there now that hasn't been out of prison long but you have fired for a guy that worked there that hot charged but wasn't found guilty of it
Titanium dioxide is an FDA approved food coloring agent commonly added to pills to make them white. Although only very small amounts are used in supplements (less than 1% of the formulation) animal studies have raised concerns that it could be carcinogenic and adversely affect the immune system and digestive tract.May 25,2019
I've been regularly shopping from PipingRock for years, and never had any problem with it. The delivery takes around 1 week to reach me in the UK. The products are very good quality, and absolutely affordable.
The delivery charge+TAX a bit expensive, but this don't effect on the items' quality. I highly recommend this company to shopping from.
Answer: Best I've found is MSM Sulfur by piping rock. When I run out and don't take for a few days I can tell a big difference.
Answer: My last order dated 20/09/2022. Received on the 02/10/2022 Considered as good shipping to France at a very reasonable price.
Piping Rock brings you the highest quality vitamins and supplements at the lowest cost to you! We offer the biggest selection of life-enhancing natural products in the world.